Refund policy

RETURNS & EXCHANGES:

Any purchase made through our official website may be returned up to 14 days after receiving the item. If you wish to return your product you simply write a note with your name, address, and reason for return and place it inside the package. Products must be returned in their original packaging unused and with all labels and protective stickers intact. You may wrap this in the postal package of your choice. However, it is crucial that the wrapping of your choice protects the product. We will unfortunately not replace or refund poorly wrapped packages that have led to damage to the product.

Kindly note that you are subject to the shipping expenses in returning the package to us. Products purchased directly on our website can not be returned to a local store and must be sent back to our warehouse. Once the return is received and inspected, a refund will be issued to the original form of payment. Taxes are nonrefundable.

CHANGING TO A DIFFERENT PRODUCT:

Unfortunately, we are only able to offer an exchange service for goods within the same price category. If you wish to swap your product to another model of a different price please simply return the product you wish to exchange following the returns procedure above for a full refund, and then place a new order for the items you prefer.


PRODUCTS BOUGHT OUTSIDE OUR WEBSHOP:

Products bought from one of our Aamazon stores should be returned and handled at the Aamazon store you purchased the goods.


REPAIR/CLAIM:

If you wish to claim a faulty product, please contact us at mumbashopify@gmail.com and we will be happy to help you! so please contact us first. If you hand your product over to a third-party repair service Mumba is not to reimburse you for the cost of this service.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.


For more information regarding our return policy please contact us at:

Email: mumba@gomumba.com
You will be hearing back from us within 2-3 working days.